Dusty Jostes At FBS, we talk a lot about technology, innovation, and industry leadership — but at the heart of everything we do are the people who make it possible. Today, we’re thrilled to celebrate one of those people: Melanie Adams, Senior Support Specialist, who has officially reached a staggering 100,000 recorded customer calls in our modern tracking system.
That number alone is impressive, but here’s the thing: it’s not even the full story. Melanie has been part of FBS for 28 years, starting back when support calls were tracked on paper and bundled together at the end of each day. Her true call count is far higher — but regardless of the number, her impact is immeasurable.
A Steady Voice Through Decades of Change
When Melanie joined FBS, the Flexmls platform looked very different than it does today. Over nearly three decades, she has adapted to countless software updates, new features, and evolving industry needs. Through it all, she’s remained the same calm, knowledgeable, and reliable voice that our customers know and trust.
Kendra O’Brien, VP of Customer Experience, graciously notes:
“Melanie’s dedication to helping customers is nothing short of amazing! For decades, she’s been a steady voice of help to Flexmls customers. The product has changed a lot in that time, but Melanie builds and maintains system expertise and is reliably awesome.”
Colleagues Who Can’t Imagine FBS Without Her
Her teammates agree that Melanie is more than just a coworker — she’s a cornerstone of the Support team.
Jeff Stephens, Support Supervisor, shared:
“We don’t have the count from the paper-record days, but on modern record-keeping systems, Melanie has now taken 100,000 calls. Thank you for your decades of fantastic service to our customers, Mel!”
Brian Splichal, Support Manager, adds:
“Mel has been an integral part of the Support team at FBS for 28 years! Her commitment to helping customers is nothing short of amazing. We can’t thank her enough for the time she has dedicated to her position.”
Our Customers Say It Best
Customer feedback about Melanie is overflowing with gratitude, praise, and admiration. A few examples:
- “Melanie is the best, always so helpful, knowledgeable, and patient.”
- “She’s both the bee’s knees and the cat’s meow of support.”
- “She’s an asset to your company — I’d give her a raise immediately for her customer service skills!”
- “Melanie is so knowledgeable and makes my job much easier. I’m always happy when she answers my calls.”
It’s clear that Melanie’s impact goes far beyond solving technical issues — she builds trust, provides reassurance, and leaves people smiling at the end of a call.
A Milestone Worth Celebrating
One hundred thousand calls represent countless stories — agents trying to meet deadlines, brokers learning new tools, and customers simply looking for guidance. Through it all, Melanie has delivered the kind of customer experience that has helped make FBS a trusted partner for MLSs nationwide.
On behalf of everyone at FBS, thank you, Melanie. Your dedication, professionalism, and warmth define what customer service excellence looks like. Here’s to 100,000 calls… and many more to come.